Satisfaction Survey Results

Last 12 months of service (through Feb 2013)

1. How did you first hear about Pure Clean?            
IICRC 1%          
Web Site 0%          
Facebook 0%          
Friend/Relative/Business Associate 45%          
Street Fair (Simi, TO, Living Green Expo) 2%          
Chamber of Com/ CNC / SVCBWN 1%          
SimiDeals or ConejoDeals 35%          
Other 17%          
2. Please rate your OVERALL satisfaction with Pure Clean services            
Extremely Unsatisfied 0%          
Unsatisfied 0%          
Neither Satisfied nor Unsatisfied 0%          
Satisfied 7%          
Extremely Satisfied 93%          
3. How does the service from Pure Clean compare with service from other floor cleaning companies you have used?            
Much Worse 0%          
Somewhat Worse 0%          
About the Same 7%          
Somewhat Better 15%          
Much Better 76%          
4. As a result of the service you received, will you use Pure Clean again?            
Definitely Not 0%          
Probably Not 0%          
Unsure 1%          
Probably 18%          
Definitely 81%          
5. Please rate Pure Clean on the following            
    Poor Fair Good Very Good Excellent
Scheduling   0 % 0% 2% 11% 87%
On time   0% 0% 2% 17% 81%
Professional   0% 0% 0% 7% 93%
Friendly/Courteous   0% 0% 0% 11% 89%
Reasonably Priced   0% 2% 2% 10% 86%
High Quality   0% 0% 1% 7% 92%
Knowledgeable   0% 0% 0% 10% 90%
7. Would you recommend Pure Clean for carpet and/or tile cleaning to others?            
Yes 94%          
No 0%          
8. If you encountered any problems at your last appointment was it resolved to your complete satisfaction by Pure Clean?            
Yes 2%          
No 0%          
There were no problems 98%          
9. Comments: (see testimonials page)            
             

 


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